Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

Top notch customer service. We were celebrating my daughter's 16th birthday and needed a large room to accommodate her friends. I was able to check in early that afternoon to set up and decorate before the girls got there. The room was huge, loved the separate bedroom so I could go to bed and shut the door while the girls stayed up in the living area. The room had 2 queen beds, a pullout couch and plenty of room to set up a queen size air mattress. The pool area was running with the slide and hot tub open. Even with the temperature outside being -20 the pool area was still warm. I've stayed here before and I will definitely stay again. Great location near the shopping mall and my daughter's favorite restaurant, Sorellina's, so we didn't have to venture too far away to the things she wanted to celebrate her birthday.

Your staff was amazing. This was a sold out weekend with multiple softball and baseball tournaments and also hosting a wedding at the same time. Front desk lady with green hair did a great job acknowledging guest and then finishing the job of either answering the phone or checking people in. The lady who ran the breakfast on Saturday morning worked her tail off keeping everything stocked and cleaned. Breakfast for a few hours was a zoo but you wouldn't have known with how well Everything was stocked. Cleaning crew. We're seeing multiple times throughout the day cleaning and stocking. It was pretty impressive on how fast the pool cleaners are able to clean and shut things down. We had a small issue with our toilet and maintenance guy was there to help in 5 mins. I saw staff member monitoring the pool. I know places need to have rules but I really liked that they were relaxed this weekend being so busy. I really think this helped keep the guests stay in a good mood. They allowed the lobby/breakfast room be a hang out for guest after 10 and had the halls dim. I believe this really helped keep all the guest really happy and respectful. Night manager on Sat was monitoring and helpful with guest in lobby breakfast room.

It was approx 6 miles off I90 but worth it. The area was great for our dog and there was a fantastic restaurant right next to the hotel. The staff was fantastic I had seen negative reviews of the hallways being hot. The hotel has a small water park in the center of it. It wasn’t too hot and it is understandable, as soon as I saw the water park.

Location to the wedding venue, the places in the immediate area like restaurants, gas station, shopping. The kiddie pool and waterslide. Continental breakfast.

This was a very nice hotel. Our room was very clean and the bathroom was big which was nice since I use a wheelchair for getting around most of the time. It was quiet and the beds were comfy.